JOB

Order Entry/Customer Service Representative, Hybrid – Toronto, ON


Role Overview
The Customer Service Representative based out of our North York location will coordinate a variety of functions to support e-commerce initiatives and sales executives. Primary activities include sales order data entry, customer service, assisting Account Directors with quotations, follow-ups, and customer invoicing. This position will enjoy a hybrid work schedule – working both remotely and from the office.

Why Us
· Competitive compensation package, including your base salary and yearly bonuses
· 100% Employer Paid Benefits programs
· Learning and career opportunities
· Hybrid remote/office schedule
· Opportunities for growth
· A highly collaborative team environment and overall amazing place to work!

Responsibilities
· Receive, enter, process and manage sales orders in the company’s ERP system
· Review and complete order change requests from customers and Account Directors in a timely fashion
· Investigate and correct sales orders and resolve discrepancies
· Assist Account Directors with quote preparation and follow-ups
· Coordinate with other departments to ensure that all pricing and product information is accurate
· Communicate with internal team regarding issues related to order fulfillment
· Provide data and reports to the sales team
· Assist in preparing responses to RFPs (request for proposals) and RFIs (request for information)
· Provide customer support by responding to incoming customer questions or issues
· Maintain files and records so they remain updated and easily accessible
· Review pending orders and customer requests to ensure excellent customer service and customer experience
· Provide troubleshooting assistance for customer orders, account status and address relevant problems
· Participate in projects and initiatives as required

Required Competencies / Experience
· Bachelor’s Degree or College Diploma in Business Administration or Commerce is preferred
· 1-3 experience working in a similar role – previous experience in a sales support role is a plus
· Experience with order entry/data entry in an office environment required
· Experience working in the industrial environment or with warehouse and distribution firms is a plus
· Ability to multitask and work independently with precise detail and follow-up reporting
· Demonstrated analytical, organizational and communication skills
· Strong customer service orientation
· Excellent attention to detail
· Highly organized & detail oriented
· Strong computer skills
· Goal oriented self-starter with an energetic and competitive spirit

Reporting Relationship
· Report directly to the Customer Service Manager

Job Types: Full-time, Permanent

Additional pay:

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • No weekends

Work remotely:



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