JOB

Customer Service Coordinator For Trucking Fuel Company – Oshawa, ON


Frew Liquid Transfer

Location: Oshawa, ON

Frew Liquid Transfer is currently looking for Customer Service Coordinator for its growing retail fuel delivery trucking business.

Customer Service Coordinator

Serves customers by providing product and service information; acts as a liaison between customers and company, assists with complaints, orders and other queries; and resolves product and service problems.
Duties and Responsibilities

  • Greet customers on the phone in a warm and friendly manner
  • Answer customer inquiries regarding products and service questions
  • Maintain customer records by updating account information
  • Sell products and services
  • Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution
  • Prepare product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction
  • Provide accurate, valid and complete information in data entry

Qualification Requirements

  • High School diploma or GED preferred
  • Ability to serve a constant stream of customers at all times
  • Ability to deal with angry or frustrated customers, or customers who may not fully understand their situation
  • Ability to solve customer problems
  • Ability to be a quick thinker, research and troubleshoot
  • Ability to meet required goals and quotas
  • High level of proficiency with, Microsoft Office, Excel ,Word, Outlook & QuickBooks
  • Excellent ability to multi-task and adapt to changing work schedules and conditions

· Bilingual an asset (English and French)

As an employee of Frew Liquid Transfer, you will receive an excellent benefits package and competitive salary.

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match

Schedule:

Application question(s):

  • Have you previously worked for a trucking /transportation company ?

Education:

  • Secondary School (preferred)

Experience:

  • customer service: 1 year (preferred)



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