Clinical Lab Equipment Field Technical Service Support – Toronto, ON

Hess Associates Search

Our GTA client is a Canadian leader in the supply of equipment, consumables, reagents to clinical labs across the country

Toronto, ON

A state-of-the-art clinical diagnostics instrument and consumables company selling to the clinical diagnostics and molecular biology research marketplace has
an exciting opportunity for a GTA based MLT Instrumentation Technical Support person to provide customer training, installations and demonstrations across Canada. Bilingual preferred.


  • Educate clients in optimum operation of instruments.
  • Demonstrate, Install and maintain equipment, troubleshoot and perform preventive maintenance.
  • Record thoroughly and accurately complaints in complaint management system and helps resolve open cases.
  • Provide timely response to customer and internal users regarding issues such as downtime and malfunctions.
  • Work with account managers regarding updates, customer satisfaction, and lead generation.
  • Help provide 24/7 coverage during holidays and according to technical support rotation schedule.
  • Keep system and equipment information up to date and contribute to training staff.
  • MLT (Licensed Medical Lab Technologist) or CSLT or ASCP designation.
  • At least 3 years of Laboratory work in Canada.
  • In depth understanding of Medical Diagnostic Tests and Procedures in a clinical setting.
  • Strong customer satisfaction orientation and interact positively dealing with people.
  • Able to travel, work flex hours, and provide technical support on a rotational basis.
  • Bilingual (French / English) greatly preferred.
  • Energetic positive attitude and a can do manner.
  • Driver’s licence and Canadian passport.


weekdays some overtime

based on experience

Work from home office and visit clients
Bonus, overtime pay, 3 weeks’ vacation, float days, time off over XMas

Paula Strasberg

Dr. Paula Strasberg

VP Recruiting

711-170 The Donway West

416 447 3355

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